At Exeking, we aim to provide a smooth and transparent purchase experience. Please read our return and refund policy carefully before making a purchase.
Return Eligibility
We offer a 30-day return policy under the following conditions:
Returns are accepted within 30 days from the date of purchase.
For digital products (such as Microsoft Office license keys), returns are only eligible if the product has not been activated, redeemed, or used.
Once a digital license key has been delivered and activated, it becomes non-refundable and non-returnable due to the nature of digital goods.
Digital Product Policy (Important)
- All software products sold on our website are delivered electronically.
- A product is considered used once the license key is redeemed or activated.
- We are unable to verify reuse of activated keys, therefore no refunds will be issued after activation.
Refund Process
- Approved refunds will be processed to the original payment method.
- Refunds are typically processed within 5–10 business days after approval.
- In some cases, it may take additional time depending on your bank or payment provider.
Physical Products (If Applicable)
- Items must be unused, unopened, and in original packaging.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Non-Returnable Items
- Activated or used digital license keys
- Downloaded software products
- Any item marked as non-refundable
Need Help?
If you have any questions regarding your order or eligibility for a return, please contact our support team through the contact page available on our website.
