Because Exeking.com sells digital software products, refunds are handled differently than physical goods.

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• The digital product was not delivered
• The software license or activation key is invalid
• An incorrect product was delivered due to an error on our part

Refund requests must be submitted within 30 days of purchase, along with valid proof of the issue.

Non-Refundable Situations

Refunds will not be issued in cases including but not limited to:

• Change of mind after delivery
• System incompatibility due to incorrect system requirements
• Products that have been successfully delivered and activated

Refund Processing

Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider.