Microsoft Corporation Dynamics 365 for Field Service, Enterprise Edition – Resource Scheduling Optimization—GOV

For government offices that focus on field services such as repairs and installations, it can be difficult to keep up with the vast amount of scheduling and customer service demands that come up on a daily basis. In an ideal world, you could always match the best technicians to the jobs they are most suited for and make sure they always get their on-time, finishing the jobs quickly, and leaving the customer satisfied, but doing that can seem impossible.

What Is Microsoft Dynamics?

Microsoft Dynamics is an application that is focused on providing the best solutions available for your enterprise resource planning and customer service management needs. Dynamics works in partnership with other Microsoft programs, such as SharePoint, Outlook, Azure, and the Office 365 program suite, to provide all of your business solutions.

Dynamics is available to work for any size business, from the smallest offices up to large corporations.

Versions of Microsoft Dynamics

Microsoft divides Dynamics into different versions to specialize in the particular needs of individual businesses. There is Dynamics 365 of Customer Service, Dynamics 365 for Project Service Automation, Dynamics 365 for Sales, and Dynamics 365 for Retail, just as a beginning.

This edition focuses on Field Service solutions for businesses.

Editions of Microsoft Dynamics

Microsoft Dynamics comes in two main editions: Business and Enterprise. Business is for those offices that require fewer of the advanced features available in Microsoft Dynamics, while Enterprise contains all of the features for the full benefit of the program.

What Is 365?

Microsoft Dynamics can be purchased on the 365 plan, which is a fee-based licensing agreement between Microsoft and the customer. In exchange for monthly or annual payments, Microsoft Dynamics for Field Service Enterprise will not only remain active, it will come with a number of benefits, such as free upgrades to the latest version. 365 has a strong connection to the cloud and makes it possible to achieve more solutions through cloud-based programs and saved data than traditional methods.

What Is Resource Scheduling Optimization?

Resource Scheduling Optimization allows you to automate the scheduling multiple bookings that occur on a regular basis. It takes into account all the constraints on your office, including skills needed, work hours required, and ideal schedules, as well as the resources you have available. It can work with Common Scheduling Solutions to schedule the ideal time to work on cases and opportunities.

What Is an Open Government License?

An Open Government License is a volume license for government offices that allows flexibility in the number of licenses needed to accommodate the whole office. Ideally, it works with between two and 250 users, but more can be allowed, although it may affect usability. Government offices are required to use Open Government Licenses to access Microsoft Dynamics 365.