Businesses that work in field services have a lot to keep track of. With so much to organize, it is no wonder challenges like keeping every technician on schedule and pairing each technician with work orders that meet their expertise can seem insurmountable.

What Is Microsoft Dynamics?

Microsoft Dynamics provides all the enterprise resource planning and customer service management solutions your business needs. It integrates with major Microsoft programs such as SharePoint, Outlook, and the Office 365 suite of programs to handle all your program requirements.

Versions of Microsoft Dynamics

Microsoft Dynamics comes in many different versions, each one designed to handle the specific needs of different operations. It can be purchased for Customer Service, Project Service Automation, Sales, and more. This edition handles all your Field Service needs.

Editions of Microsoft Dynamics

Dynamics comes in two main editions: Business and Enterprise. Enterprise contains all the features, basic and advanced, available in Dynamics, while Business is a slimmed down version lacking some advanced features.

What Is 365?

365 is a subscription-based system that provides free upgrades to every new edition and more advanced cloud features in exchange for a monthly or yearly subscription fee.

What Is CRMOL Basic?

CRMOL stands for customer relations management online, which is the app that allows you to combine powerful customer relations management solutions with the Field Service focuses found in this edition of Dynamics.